Our 100% Satisfaction Guarantee is the gold standard that our company lives by. If you are not completely satisfied with your service, your cleaning professionals will come back out and clean anything they missed, free of charge. This isn’t something that usually happens, so when it does, your cleaning professionals will be grateful for the opportunity to make things right.
Yes! Your billing information is encrypted from start to finish. Be sure to always check for the padlock icon in the website address bar to ensure that your information is safe, no matter where you are on the web.
If anything should go wrong during your service, please don’t hesitate to contact us right away at 678. 672.6222 and we will correct the issue as soon as we possibly can.
Absolutely! We work exclusively with proven, professional cleaners. If we’re not comfortable with them in our own home, we will not work with them. We take the following steps in order to ensure that the most qualified cleaners are available to our clients:
Although it can be costly and time-consuming, we believe that our rigorous vetting process is the most important aspect to providing the highest-quality cleaners to our clients. We wouldn’t settle for anything less, and neither should you!
You can do as much or as little preparation for your service. However, your cleaning professionals reserve the right to reassess the scope of the job if they feel that there is more work than what was agreed upon in the original order. This usually isn’t an issue, but if anything changes with your booking, please let us know within 48 hours of the scheduled service. We want to make sure that your cleaners are properly prepared, adequately compensated for their effort, and that you are completely happy with your cleaning!
Absolutely, tips are not required but are always appreciated, it will make your cleaning professionals’ day! You can tip in cash directly, or let us know how much you would like to tip and we can add it to the total that is charged after your service has been completed.
A credit card/ debit card is needed to book your service. On the day before your service, a hold will be placed on the card you used during the booking process. This is only to ensure that billing will go smoothly, you are not charged at this time. A hold is needed, so that we can put you on our cleaning schedule. Once your service is complete, we will charge the card on file and send you a receipt, completing the process!
Your cleaning professionals cannot be paid until your payment has been received, so we strive to make this process as seamless as possible.
That’s entirely up to you! You can be home for your service, or you can provide keys/access codes for your cleaning professionals, whatever works best for your schedule. For our recurring clients, they provide a lock box at the home with a key so that their cleaning professionals simply use that key to enter the home, then place it back in the lock box for the next service. We recommend the lock box, as you can easily change the access code for any reason.
To account for travel and variations in cleaning times between appointments, we extend a 2-hour arrival window to your cleaning professionals. If they will be later than the arrival window, we will contact you as soon as possible to make arrangements in the event that your service time needs to be adjusted or rescheduled to another day. This is a very rare occurrence, but we want to make sure we have solutions in place, should the need arise.
No! You are never locked into a long-term contract. If you choose our recurring services, then later decide to cancel, simply notify us per our cancellation/rescheduling policy and we will be happy to modify your service schedule.
We stand by our 100% Satisfaction Guarantee, and your cleaning professionals take pride in providing the best service they absolutely can. In the event that you are unhappy with your service, we ask that you please contact us within 24 hours of your service and allow your cleaning professionals to return and correct any issues. They will greatly appreciate the opportunity to prove their value, and to be compensated fairly for the work performed. Our Service professional can only come out to your home twice. We ask that you do a walk through with your cleaning professional to ensure your service is to your satisfaction.
Late Reschedule/Cancellation/Lock-Out Fees: Please understand that unlike other industries such as retail, hairdressers, etc. we in the cleaning referral industry do not have the luxury of walk-in customers to supplement our schedules when a client cancels without enough notice. When we schedule your service appointment, we reserve that time for you. Your domestic professionals depend on your service being scheduled for them to make their living. Cancellations cost them dearly, and we find that if they lose out too often, they soon go elsewhere. You are vital in helping us to retain our excellent domestic partners.
Please carefully read the policies below, as we must adhere strictly to them to prevent lost revenue for our domestic professionals.
For Rescheduling/Canceling A Service: Please email us at hello@tidywizards.com or call/text us at 678.672.222 at least 48 hours before your scheduled service during business hours (8:00 a.m. – 5:00 p.m. excluding weekends). If a service appointment is rescheduled/cancelled less than 48 hours in advance, a cancellation fee of $75 will be charged to the card on file. If you are a Weekly client and would like to skip the week of your scheduled service, your next scheduled cleaning will be at the Bi-Weekly rate. After that, your recurring services will go back to your original rate (depending on how many weeks you skip).
Same-Day Cancellation Or Lock-Out Fee: If you cancel the day of service or if your Service Professional is unable to enter the property, there will be a cancellation fee of $125 or the price of the service, whichever is less.
Delay in Access: If you insist on a specific time, please be advised that if our scheduling does have any down/wait time that we will try our best to work with you to meet your needs. We may need to charge you an additional fee to cover the time that our domestic professionals are asked to wait before accessing your home or place of business.
All cancellation fees go directly to our domestic professionals to partially compensate them for their lost revenue.
We love our furry friends, but not the mess they leave behind. Please note, excessive pet hair will increase your estimate. You may also need to schedule more than one appointment to get rid of all the pet hair.
Please secure your furry family members and other creatures for the safety of your pet and our Wizards.
If you have any questions give us a call 678.672 6222
Here are the areas we serve:
Fulton County – Atlanta, East point Collge Park, Union City, Forest Park
Fayette County – Peachtree City, Fayetteville
Clayton County – Jonesboro
Cobb County- Marrietta, Sandy Springs
Dekalb County – Decatur
Douglas County – Douglasville
If you have any questions about if we service your area please call us @ 678.672.6222
Yes, your cleaning professionals will be well-equipped and ready to provide the best clean your home has ever seen! With years of experience, all of our teams provide a level of service that we are proud of and stand by our 100% Satisfaction Guarantee.
Yes! Your cleaning professionals are ready to provide the perfect service for your home.
We do take on special projects that only require us to clean a certain area or a few areas in your property. For example, cleaning the bathrooms only, organizing your closet, or only cleaning certain areas in your property. You can find some of the extras that we offer on our Booking page. Please call us about your special project 678.672.6222.
Gift cards can be purchased here and are delivered instantaneously via email.
We offer flat-rate pricing based on your cleaning preferences, you will never be caught off guard by the price at the end of a cleaning. Simply fill out our Booking Form to see your price, choose a date for your service, and we take care of the rest!
We have set prices for different property types. However, if your property needs a little more care, we will adjust the final price, with your approval.
While your cleaning professionals do their absolute best every service, below we have listed items that, through years of experience, our cleaners have suggested we not offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss, we want to make sure both you and your cleaning professionals are happy!
For this service, we provide a solution for any requests you may have, including extras that usually would be considered add-ons. It is important that you accurately estimate the time required when booking this service so that your cleaning professionals have the time they need to perform the requested services. 3-hour minimum.
Our top to bottom, most thorough clean!
If you are a homeowner, landlord, property manager, tenant, buyer, or seller in need of a professional cleaning service, our Move In/Move Out option will provide you with a thorough cleaning that will prepare the home for you or the new family! (Please ensure that the home is empty prior to our service. We will need electricity and water.)
Living Areas & Bedrooms
Bathrooms
Kitchen
Garage & Patio
All Rooms
If your home has not been professionally cleaned within the last month, selecting the Deep Clean option will give your Cleaning Wizards the time they need to achieve the high-quality results that they are known for. Once we have performed a Deep Clean, our Standard Clean will be the perfect choice for recurring services!
Living Areas & Bedrooms
Bathrooms
Kitchen
Our Standard Cleaning is perfect for recurring services on a home that has been professionally cleaned within the last month and is in average condition for a well-maintained home.
Living Areas & Bedrooms
Bathrooms
Kitchen